A little FAQ to answer the most common questions. This is a work in progress and we’ll add more answers over time.
Q: Are the games clearly marked as PCEWorks items?
A: To clearly distinguish all items from any 80s or 90s releases, all manuals and discs carry our logo. If you’re ever in doubt about any item you see for sale on eBay or elsewhere, feel free to ask us for any details on noticeable differences.
Q: What’s the quality of the discs and print materials?
A: We strive for the highest quality available. All discs are – of course – factory pressed and will play perfectly fine on your original hardware for decades to come. All print materials are offset-printed for perfect colors and highest resolutions.
Q: How much is shipping?
A: It’s free! Worldwide registered priority airmail shipping is always included in the prices. Expedited shipping is available for certain countries. For countries in South America (especially Brazil and Argentina) and – at the moment – Canada we will add expedited shipping by default, which is 3 EUR extra on top per parcel (or 6 EUR max per order no matter into how many parcels your orders gets split).
Q: What carrier do we use for shipping?
A: Post office and/or DHL. In your country these will usually delivered through your local post office (e.g. USPS in the USA). If you have got a Fedex, UPS or DHL account and prefer to use that, just talk to us. All items are send registered and will require your signature upon their arrival.
Q: Is there any tracking available?
A: Tracking depends on your country’s postal website. Many countries offer great tracking (USA or Japan), others are less effectice. If you need help in finding a suitable website to track your order, just get in touch and we’ll have a look.
Q: When will my items ship?
A: Orders for items available in stock are shipped within one week of your payment (we will usually ship sooner than that, but consider a week as the maximum). Orders for new releases are shipped in waves – in that case (of if you paid late) it might take a little longer than a week. Of course you will always get a shipping confirmation once your parcel is on its way.
Q: What payment options are available?
A: Usually Paypal. When you place an order, we’ll ask you for your paypal adress, so we can send you a payment request in return. Please don’t send payments on your own. Wire payments to our bank account are available as well, but usually only interesting to European buyers.
Q: What’s the delivery / transit time?
A: After shipping the delivery time is up to the post offices. Usual transit times for European destinations are 5-6 days, Japan about 7-8 days, USA and Canada take 9-14 days. Slower destinations in Europe include Spain and Greece. Russia can take up to 3 weeks and South America (Brazil for example) can unfortunately take really long (5-6 weeks). We had a very positive experience with shipping to Argentina with a total transit time of less than 2 weeks using the “expedited” option of our post office.
[ IMPORTANT: Canada’s international postal delivery for registered airmail items has been a mess for some time now. Due to their “low priority” mail treatment (especially when it comes to customs clearence) aimed at small mail items from Asian countries, most mail from other countries is affected as well. There can be delays in customs clearence ranging up to several weeks. Canada also stopped providing tracking for most countries’ mail items and they cut their API, so even other countries’ tracking systems are not able to get any updates. For the moment we’ll add the “expedited shipping” option to all Canadian shipments by default (see above for the costs), which works great and adds back the working tracking. Please be aware of this when ordering from Canada. ]
Q: You emailed us, but didn’t hear back yet?
A: Emails are answered within 24 hours. If you didn’t get a reply, your spam filter has probably eaten our reply. Check your settings, check your spam folder and put our adress on your white list. If anything else fails, just leave a comment here on the blog including your email adress. All comments are moderated and won’t get published automatically.
Q: I don’t have a PC Engine. What about games for MY system?
A: The PC Engine is a wonderful system. Get one! Other than that the worldwide market for custom made carts has grown a lot over the past years. Really beautiful Mega Drive carts are available from SEREGA in Japan.