A little FAQ to answer the most common questions. This is a work in progress and might get updated at any point in time.
Please make sure to check our Corona update , to see if there are currently any limitations place when it comes to shipping to your country (most countries are fine), but some countries can still face delays in transit.
Q: Are all the games marked as PCEWorks items?
A: To clearly distinguish all items from any genuine 80s or 90s release, all manuals and discs carry our logo. If you’re ever in doubt about any item you see for sale on eBay or elsewhere, feel free to ask us for any details on noticeable differences.
Q: What’s the quality of the discs and print materials?
A: We strive for the highest quality available. All discs are – of course – factory pressed and will play perfectly fine on your original hardware for decades to come. All print materials are offset-printed for perfect colors and highest resolutions.
Q: How much is shipping?
A: It’s completely free! Worldwide registered / tracked priority airmail shipping in a sturdy box is always included in the prices. Priority parcel mail is available on request (see below). For 2023 we might have to introduce an extra charge to smaller orders or introduce a minimum order quantity (like two games) instead.
Q: What carrier do we use for shipping?
A: Post office and/or DHL. In your country these will usually delivered through your local post office (e.g. the USPS in the USA). All items are send registered. In many destination countries a signature will be required upon their arrival.
Q: What about REALLY fast express shipping?
A: We can offer DHL Express shipping at additional costs. The upgrade pricing depends on the destination country. For the US and Canada, it’s usually 40 EUR extra per parcel. This is available for any order above 150 EUR and should give you a transit time of roughly 4-5 days. Please check in with us for any other country as prices may vary considerably.
Q: Is there any tracking available?
A: Tracking depends on your country’s postal website. Many countries offer great tracking (USA or Japan and almost all European countries), others are less effective. If you need help in finding a suitable website to track your order, just get in touch and we’ll have a look. Here are some tracking websites. If your country isn’t included and you don’t know how to find it, get in touch and we’ll look into it.
La Poste (France)
DHL (Germany, Parcels only)
Deutsche Post (Germany, Letterpost only)
JP Post (Japan)
Canada Post (Canada)
USPS (United States of America)
Hong Kong Post (HK)
Q: When will my items ship?
A: Orders for items available in stock are shipped within a week of your payment (we will often ship sooner than that, but consider a week as the maximum). Orders for new releases will be shipping once the item becomes available. In case of a pre-order, we will always provide an estimated shipping date. We will never charge you for an item that isn’t in production already and will never take your money without an estimated shipping date in mind.
Q: What payment options are available?
A: Paypal. When you place an order, we’ll ask you for your paypal adress, so we can send you a payment request in return. Please don’t send payments on your own. Wire payments to our bank account are available as well, but usually only interesting to European buyers. If you’re overseas, but can’t or don’t want to use paypal, we’ll work out something else. Don’t be afraid to talk to us.
Q: What’s the delivery / transit time?
A: After shipping the delivery time is up to the post offices. Usual transit times for European destinations are 5-8 days, Japan about 7-10 days, USA will take 9-14 days, Canada is a currently a little slower with 12-15 days. Transit times during the holiday seasons are usually a bit longer than that. Slower destinations in Europe include Spain and Greece with transit times up to 3 weeks. Russia can also take up to 4 weeks and South America (Brazil for example) can unfortunately take quite a bit longer due to slow customs handling. We don’t actively track parcel deliveries, so please check in with us, if you feel that your parcel is overdue.
Shipping and transit times during Corona: while we’re currently able to service most countries around the globe, shipping times are currently a lot more unpredictable than usual. Please factor in at least an additional week of transit time for most overseas destinations. Customs clearance on the east coast of the US (which normally takes a week max) can be really slow at the moment. For more service limitations, please check our Corona update on the front page.
Q: What about priority parcel mail as an upgrade?
A: By default all of our items are shipped as letterpost items (up to 2kg/4.4lbs per shipping container). For most countries this is fast and very reliable. As an upgrade we can offer shipping via priority parcel mail instead. For most countries this doesn’t make a difference, but for some countries it can speed up the delivery (countries in South America for example) and for others it can add a tracking option otherwise unavailable. You can check with us, if priority parcel mail makes more sense for your country. For larger orders (exceeding 4kg in shipping weight) we automatically switch over to parcel mail at no extra cost, while for smaller orders please ask about the added costs. Here are a few examples to give you an idea about the added costs:
If you ordering from Russia (Postal Zone 4), it’s 15 EUR extra for a single boxset and 10 EUR for 2-3 boxsets. If you’re ordering from Canada, Mexico, USA, Singapore or Taiwan (all Postal Zone 5), it’s 20 EUR extra for a single boxset and 15 EUR extra for 2-3 boxsets. If you’re ordering from Brazil or Argentina (Postal Zone 6), it’s 25 EUR extra for a single boxset and 20 EUR extra for 2-5 boxsets.
Q: You emailed us, but didn’t hear back yet?
A: We try to answer all emails within 24 hours. When a new releases is up for order, it can sometimes take us 48 or even 72 hours to reply. If you didn’t get a reply, something went wrong. In this case please leave a comment here on the blog including your email adress – or contact us through one of our contact forms. Comments are moderated and won’t get published automatically. If you’re waiting for our reply and you’re using filtered email (hotmail, gmail and others – especially when forwarded to your phone), then there’s a good chance that our reply ended up in your spam folder. Have a look!
Q: Do we have PROMO copies available?
A: Yes, we might! For each new release we make a handful of promo copies available (to give away for free). If you got an interesting Youtube channel, a blog, a website, a podcast or any other means of getting the word out and would like to do a review or unboxing or something along that line, please feel free to get in touch, tell us about yourself and show us what you’ve done so far. We don’t require you to have super well established channels, but a good number of views or subscribers won’t hurt either.
Q: You don’t have a PC Engine. What about games for your system?
A: The PC Engine is a wonderful system. Get one!