The global shutdown is still affecting us all. While we are available and ready for business, our post office has still suspended or limited its services to several countries. We will give you an overview on what’s limited right here and will update the post accordingly over the next weeks.
Status as of Sunday, June 21st.
Regular postal services are available for the most parts of Europe. Asian countries are mostly back in service (with a few small exceptions). Shipments to many countries in Middle and South America are possible again (e.g. Mexico, Argentina or Brazil). Shipments to Canada are possible, but are currently at risk of being delayed in transit (due to being forwarded by sea instead of air freight). A few countries like Australia or New Zealand are still “out of service” for the moment.
For the USA only postal services for larger parcels are available, which negatively affects shipping costs for smaller parcels (see details at the bottom of this post). For further details, please check the paragraph at the bottom.
Postal services to the following countries are still suspended until further notice:
(Express shipments at an increased cost are still available)
- Australia (available for larger orders, pls inquire for details)
- New Zealand
- Locations in the Caribbean (like Dominican Republic)
Countries with previously limited services like Brazil, Hong Kong, Japan, South Korea or Thailand are currently back in service.
A special note for shipments to the USA:
For deliveries to the USA (including Hawaii and Puerto Rico) our post office has suspended the acceptance of small packets only (that’s the service we usually use). We can still use parcel services to send items to the USA, but this is considerably more expensive (as it’s usually meant for larger parcels). On monday, June 22nd, we’ll resume semi-regular shipping to US.
This currently comes with two exceptions: first there’s a minimum order amount of 75 EUR in place. This unfortunately means no single-game orders for the time being. We simply can’t justify a shipping fee of 30 EUR or higher for an order with a 39 EUR total.
Second, due to the heavily increased cost, we’ll charge an additional 10 EUR fee to all orders to the US with a total amount under 150 EUR. Remember that we never charged any shipping costs (all our prices already include international shipping) and we hope that this fee will only be temporary as well. The additional costs per parcel, we’re facing right now, can reach up to $50 per parcel, so even a €10 fee can only take the edge off those costs, but rarely actually cover them.
If you tried placing an order over the past months or weeks, we’ll be in touch with you soon. Of course you’ll be able to place your order without any additional fees.
In the meantime: please stay safe and healthy!